Refund policy

We love and appreciate all of our customers for shopping with Ola Luxe Co. By making a purchase, you are agreeing that you have read and accepted all of our policies and terms (Please also see Privacy Policy and Terms of Service).

Orders

All Sales are Final. Please carefully read all product descriptions and notations before placing the order. No refunds will be made, due to the nature of our products.

We are not responsible for stolen or lost/late packages. Please file a police report if your package is stolen, or file a complaint with the carrier if it is lost/arrived late.

The customer will have up to 24 hours after an order has been placed to cancel/modify the order. If a cancellation/modification has been made after the 24-hour window, the cancellation/modification will not be honored. No exceptions.

Returns/Exchanges:

Due to the nature of our products (for hygienic purposes), all sales are final. We do not accept any returns or exchanges, no exceptions.

Our products are handmade and made in small batches. With that said, no two products will ever be identical, so slight differences in size, smell, color or consistency is not abnormal.

If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date.

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date.

Packages that are returned to the sender (Ola Luxe Co.) will be refunded; shipping charges will not be refunded.

For customer support, please email olaluxeco@gmail.com. Please allow 24-48 hours max for an email response. Please be advised we do not process or ship orders on weekends or national holidays.